Aidexpress Inc.

Privacy Protection Policy

Last updated: November 19, 2025
Email: info@aidexpress.ca 

 

1. Introduction

Aidexpress attaches great importance to the protection of the privacy and respect of the personal information of customers, caregivers, workers, employees, professional partners and visitors to its website. This Policy explains how we collect, use, disclose, retain and protect personal information, in accordance with applicable laws, including Bill 25 in Quebec.

By accessing Aidexpress' services or its website, you are accepting the practices described in this Policy.

 

2. Personal Information We Collect

2.1 Clients / beneficiaries

  • Contact information (name, address, phone, email)
  • Age, language, communication preferences
  • Information related to home needs
  • Information related to the provision of services
  • Emergency Contacts and Caregivers

2.2 Workers / Employees / Self-Employed

  • Contact and Identification Information
  • CV, training, certifications
  • Availability and preferences
  • Criminal Audits
  • HR and payroll information

2.3 Professional Partners

  • Professional information essential to the performance of the mandate
  • Compliance documents (permits, certifications)

2.4 Technological Information

  • IP address
  • Device and browser type
  • Pages viewed
  • Visit time
  • Analytical cookies
  • Pixel Meta
  • Google Analytics

Web forms are not stored on Vercel and are sent only by email to Aidexpress.

 

3. Purposes of the collection

Customers

  • Needs analysis
  • Planning, coordination and service delivery
  • Safety and continuity of care
  • Communication with caregivers
  • Administrative management and invoicing

Workers

  • Recruitment and Verification
  • Availability analysis
  • Assignment of mandates
  • Payroll and HR Records Management

Professional partners

  • Competency Verification
  • Compliance and Mandate Management

Administration and quality

  • Internal statistical analysis (anonymised data)
  • Service Improvement
  • System Security

 

4. Disclosure of Personal Information

4.1 Internal Stakeholders

  • Authorized Personnel
  • Assigned workers
  • Mandated professionals
  • Managers
  • Coordinators

4.2 Service Partners

  • Licensed professionals (occupational therapy, nursing, podiatry, etc.)
  • CISSS, CIUSSS, government programs
  • Payroll Providers
  • Criminal record companies

4.3 Technology Processors

  • Azure (Canada) – Aidexpress/Aidexia platform
  • Vercel (USA) – marketing site
  • Google Analytics
  • Meta Pixel

4.4 Legal obligations

  • Court order
  • Investigation or regulatory obligation

Aidexpress never sells, trades, or rents personal information.

 

5. Consent

Consent is obtained prior to the collection of personal information. It can be explicit or implicit depending on the sensitivity of the information and the context.

You may withdraw your consent at any time, subject to legal obligations.

 

6. Retention and Destruction

Retention periods

  • Clients – administrative files: 7 years
  • Workers/employees: 7 years after the end of the relationship
  • Forensic audits: 3 years
  • Unsuccessful applications: 1 year

Locations

  • Canada (Azure): platform, HR records, customer records
  • United States (Vercel): Navigation data only
  • Aidexpress Gatineau premises : secure paper files

Destruction

  • Secure Removal
  • Physical destruction
  • Anonymization for statistical purposes

 

7. Cookies and similar technologies

Aidexpress uses cookies to:

  • Improve site performance
  • Analyze the use of the site
  • Measuring the effectiveness of communications
  • Optimize the user experience

Types of cookies used:

  • Necessary cookies
  • Analytical cookies (Google Analytics)
  • Pixel Meta

You can adjust your browser settings to manage or disable them.

 

8. Security of Information

Technical measures

  • Encryption
  • Multi-factor authentication
  • Role-based access control
  • Firewall and monitoring

Administrative measures

  • Annual Training
  • Confidentiality agreements
  • Internal procedures (access, incidents, destruction)

Physical Measurements

  • Restricted
  • Secure paper files

 

9. Confidentiality Incidents

In the event of an incident, Aidexpress:

  • immediately applies emergency measures
  • assesses the risks
  • notifies affected individuals when required
  • notifies the Commission d'accès à l'information in the event of a serious risk
  • documents the incident in the mandatory register for 5 years

 

10. Your rights

You can:

  • Request access to your information
  • Request corrections
  • request deletion of your data
  • withdraw your consent
  • Get a copy of your file
  • File an internal complaint
  • contact the Commission d'accès à l'information du Québec

A formal application form is available.

 

11. How to contact us

For any questions, requests or complaints:

info@aidexpress.ca 
1-855-397-7733
20 Hambourg Lane, Suite 210
Gatineau, Quebec, J9J 4K3